At Delta Dental of Tennessee, we are continuously monitoring the COVID-19 pandemic. Our number one priority is the safety and well-being of our employees, clients, families, and the communities in which we live and work. You can access information about your benefits, claims, or more, using our secure Consumer Toolkit, Benefit Manager Toolkit, and Dental Office Toolkit here on our site or by calling Customer Service, toll-free, at 1-800-223-3104. Our Client Services Representatives are available to assist you Monday-Friday 7 a.m.-5 p.m., central time, and our interactive voice response system is available 24/7. 

What are fraud and abuse?

Fraud is the intentional deception or misrepresentation of material facts with the knowledge that the deception could result in unauthorized benefit or payment for which no entitlement would otherwise exist.
Abuse is practices that are inconsistent with sound fiscal, business or medical practice and result in an unnecessary cost to Delta Dental or in reimbursement for services that are not medically necessary, violations of an agreement or certificate of coverage or fail to meet professionally recognized standards for health care.

What can you do?

Treat your health benefits identification like a credit card.

• Don't let anyone borrow your card. If it is lost or stolen, contact customer service right away (800) 223-3104.

• Protect yourself from identity theft.

• Look carefully at each Explanation of Benefits (EOB) you receive.

» After you've visited a doctor’s office, an EOB is issued informing you what has been billed. Make sure you had the visit or service on the date stated on the EOB. If it doesn't seem right, call the doctor or other health care provider and ask them to explain it to you. If you want some help reading an EOB, please call Customer Service.

Report fraud and abuse

If you suspect someone of fraud or abuse, please help us keep costs down. Contact us immediately. You may remain anonymous or share your contact information and request that your name not be used.

• Call our anti-fraud hotline at (888) 281-9396.

• Complete and submit the Fraud or Abuse Complaint Form below. Please provide a detailed account of the incident or service(s).