At Delta Dental of Tennessee, we are continuously monitoring the COVID-19 pandemic. Our number one priority is the safety and well-being of our employees, clients, families, and the communities in which we live and work. You can access information about your benefits, claims, or more, using our secure Consumer Toolkit, Benefit Manager Toolkit, and Dental Office Toolkit here on our site or by calling Customer Service, toll-free, at 1-800-223-3104. Our Client Services Representatives are available to assist you Monday-Friday 7 a.m.-5 p.m., central time, and our interactive voice response system is available 24/7. 

What is Dental Office Toolkit® (DOT)?

DOT is a portal where you get free, instant online claims processing and easy access to patient eligibility and benefit information 24/7. DOT already makes your life easier, and now with a new look and feel, it will revolutionize your daily office tasks.

What should I expect on first log in?

Step 1: Set up system requirements:

  • If you are already an existing user of DOT, ensure you have written down all DOT usernames and passwords. Any passwords previously saved in your browser will NOT be ported to the new DOT.
  • The new DOT requires the latest version of Google Chrome and Adobe Acrobat Reader
    • Download Google Chrome here
    • Download Adobe Acrobat here
  • Enable pop-ups in Google Chrome for https://dentalofficetoolkit.com
    • Pop-ups will only be used to display a printable format of benefits, routine procedures, etc.

Step 2: Know what to expect at your first login:

If you are a current user of the Dental Office Toolkit, you will be able to use your existing username and password.

When you first log in to the new DOT, you will be asked to confirm and/or complete the following information for your account:

  • Three security questions
  • Toolkit user first name
  • Toolkit user last name
  • Email address
  • Phone number

Note: Please ensure businesses with multiple usernames have first names and last names that are unique to each username. For example, ABC Dental with TIN 123456789 has usernames ‘jsmith’ and ‘jsmith1’, the system will require a unique first name and last name for each username (ex: first name: John, last name: Smith and first name: John, last name: Smith1)

Once you have successfully logged in, review the following tutorials to ensure you can perform your daily office tasks in the new DOT.

LOGIN

 

 

Am I ready to register?

In order to register, you must know the following information for your Dental Provider:

  1. Do I know my Provider License Number?
  2. Do I know the State in which my Provider is Licensed?
  3. Do I know my business Tax Identification Number?
  4. Do I know my Service Office ZIP Code?
  5. Do I have access to the Phone Number or E-mail Address on file with our Provider Records Department?*

If you have all of the above information, then you can continue the registration process by selecting the REGISTER button below.

 

* NOTE FOR LARGE CORPORATIONS WITH A CENTRALIZED E-MAIL ADDRESS OR PHONE NUMBER:

As part of the registration process, a one-time passcode is sent to the Phone Number or E-mail Address on file with our Provider Records Department.  You must have access to the Phone Number or E-mail Address on file, directly or through another person, to complete registration.

Phone systems that require an option to be pressed or that put calls on hold or automatically transfer calls to other phones may not get the one-time passcode. If this situation cannot be avoided, we suggest using the e-mail option. Provider records can be contacted at any time to update your phone number and e-mail address

REGISTER

 

 

 

 

Video Tutorials

Register Your Account and Log In

Dental Office Toolkit® Tutorial

Register Your Account and Log In

Enable Pop Ups

Dental Office Toolkit® Tutorial

Enable Pop Ups

View and Print Member Benefits and Routine Procedures

Dental Office Toolkit® Tutorial

View and Print Member Benefits and Routine Procedures

Submit A Claim

Dental Office Toolkit® Tutorial

Submit A Claim

Search for Complete Dental History of a Member

Dental Office Toolkit® Tutorial

Search for Complete Dental History of a Member

Register for Direct Deposit

Dental Office Toolkit® Tutorial

Register for Direct Deposit

Reset Password

Dental Office Toolkit® Tutorial

Reset Password

Set Your Provider & View Details

Dental Office Toolkit® Tutorial

Set Your Provider & View Details

Search for A Claim

Dental Office Toolkit® Tutorial

Search for A Claim

Submit A Pre-Treatment Estimate

Dental Office Toolkit® Tutorial

Submit A Pre-Treatment Estimate

Search Sealant History of a Member

Dental Office Toolkit® Tutorial

Search Sealant History of a Member

Set Up User Management

Dental Office Toolkit® Tutorial

Set Up User Management

Dental Office Toolkit FAQs

Get answers to frequently asked questions about Dental Office Toolkit

FAQs