At Delta Dental of Tennessee, we are continuously monitoring the COVID-19 pandemic. Our number one priority is the safety and well-being of our employees, clients, families, and the communities in which we live and work. You can access information about your benefits, claims, or more, using our secure Consumer Toolkit, Benefit Manager Toolkit, and Dental Office Toolkit here on our site or by calling Customer Service, toll-free, at 1-800-223-3104. Our Client Services Representatives are available to assist you Monday-Friday 8 a.m.-4 p.m., and our interactive voice response system is available 24/7. Rest assured that during this time, we are continuing all essential functions of our business, including servicing all accounts and processing claims, among other functions. 

COVID-19 Update for Our Employer Groups

COVID-19 Protection COVID-19 Protection COVID-19 Protection

The coronavirus is no doubt still impacting you, your business, and your employees. As we continue to navigate this time of uncertainty together, we want to reaffirm our commitment to you.

To assist you during this time, we will be reducing premiums for June and July by 25%. For our fully-insured groups, this will be discounted off your full premiums for those two months, which are billed in May and June. Our Administrative Service Contracts groups will receive the reduction off your administrative fees, also billed in May and June. These future reductions do not affect the current billing for the month of May.

We have also temporarily incorporated these policies:

  • Waiving minimum billing requirements
  • Waiving re-hire waiting periods
  • Waiving minimum hours per week for eligibility

Your Sales & Account Management team is available via phone, email, and video conference to assist you.

You and your employees have access to important information—such as benefits, eligibility, claim status, locating a provider and ordering an ID card—through our secure Consumer Toolkit for our members, and Benefit Manager’s Toolkit for group administrators. These toolkits can be accessed HERE. Access is also available through our interactive voice response (IVR) system at 1-800-223-3104, and our call center is open Monday-Friday, 8 a.m.-4 p.m. to assist you as well.

This is an ever-evolving situation, and we will share further updates as they become available.

Frequently Asked Questions

We have compiled a list of questions that our account managers have received so far from employers across the state. We hope they will help ease some of your concerns during this time.

No, during the COVID-19 National Emergency, Delta Dental of Tennessee will waive the new hire eligibility period for rehires.

Yes, employees on furlough can remain on the dental plan as long as the employer continues to report the employees as active and pays the monthly premium.

Yes, during the COVID-19 National Emergency, Delta Dental of Tennessee will waive the minimum number of hours worked per week.

We are not offering “premium holidays.” If paying premiums is a concern at this time, send a request to your account management team at Delta Dental of Tennessee with an explanation of your request, including the payment extension you are requesting. Someone from our Finance Department will be in touch with you within a week.

Delta Dental of Tennessee has created a page to help its members find resources and information. It includes information from the American Dental Association on what constitutes a dental emergency and other pertinent information. View the employee page.

Yes, we will temporarily make allowances for teledentistry. Unless there is a specific exclusion per a group contract, Delta Dental of Tennessee will cover Problem Focused Examinations whether provided in a dental office or virtually, effective March 20, 2020, until further notice. These limited exams help a dentist determine if the patient needs to be seen for emergency purposes.

Important Resources

Below you will find a list of nationally and locally available resources for businesses in Tennessee.

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