The coronavirus is no doubt still impacting you, your business, and your employees. As we continue to navigate this time of uncertainty together, we want to reaffirm our commitment to you.
To assist you during this time, we will be reducing premiums for June and July by 25%. For our fully-insured groups, this will be discounted off your full premiums for those two months, which are billed in May and June. Our Administrative Service Contracts groups will receive the reduction off your administrative fees, also billed in May and June. These future reductions do not affect the current billing for the month of May.
We have also temporarily incorporated these policies:
- Waiving minimum billing requirements
- Waiving re-hire waiting periods
- Waiving minimum hours per week for eligibility
Your Sales & Account Management team is available via phone, email, and video conference to assist you.
You and your employees have access to important information—such as benefits, eligibility, claim status, locating a provider and ordering an ID card—through our secure Consumer Toolkit for our members, and Benefit Manager’s Toolkit for group administrators. These toolkits can be accessed HERE. Access is also available through our interactive voice response (IVR) system at 1-800-223-3104, and our call center is open Monday-Friday, 8 a.m.-4 p.m. to assist you as well.
This is an ever-evolving situation, and we will share further updates as they become available.