As we continue to navigate this time of uncertainty together, we want to reaffirm our commitment to you. Our call center has returned to regular business operations, Monday through Friday, 7 am to 5 pm central. We are also working in the community to help educate the public that preventive dental care is essential care and assure everyone that the dental offices are taking great precautions for the safety of their patients. Our president and CEO Phil Wenk is supporting this effort and has an opinion piece that is now running Tennessean.com and USA Today Network media outlets across the state, which you can read by clicking here.
To assist you during this time, we reduced premiums for June and July by 25%. For our fully-insured groups, this was discounted from your full premiums for those two months, which were billed in May and June. Our Administrative Service Contracts groups received the reduction off your administrative fees, also billed in May and June.
We have also temporarily incorporated these policies:
- Waiving minimum billing requirements through the month of June
- Waiving re-hire waiting periods
- Waiving minimum hours per week for eligibility
Your Sales & Account Management team is available via phone, email, and video conference to assist you.
You and your employees have access to important information—such as benefits, eligibility, claim status, locating a provider and ordering an ID card—through our secure Consumer Toolkit for our members, and Benefit Manager’s Toolkit for group administrators. These toolkits can be accessed HERE. Access is also available through our interactive voice response (IVR) system at 1-800-223-3104, and our Customer Service Representatives are available Monday-Friday, 7 a.m.-5 p.m., Central time, to assist you as well.
We will continue to share further updates as needed.