At Delta Dental of Tennessee, we are continuously monitoring the COVID-19 pandemic. Our number one priority is the safety and well-being of our employees, clients, families, and the communities in which we live and work. You can access information about your benefits, claims, or more, using our secure Consumer Toolkit, Benefit Manager Toolkit, and Dental Office Toolkit here on our site or by calling Customer Service, toll-free, at 1-800-223-3104. Our Client Services Representatives are available to assist you Monday-Friday 7 a.m.-5 p.m., central time, and our interactive voice response system is available 24/7. 

Roadmap to a Profitable Dental Practice

Improve your practice from top to bottomline.

We have the tips that will polish every part of your practice and get it running in top shape. Get advice from well-known and respected dental practice consultant Terri Herrod Wilson. She discusses common frustrations inside the dental practice, scheduling techniques, patient education and treatment planning. Topics covered in this course include:

  • Revealing frustrations inside the dental practice
  • The 7 most expensive words in dentistry
  • The importance of patient education and communication
  • Understanding dental insurance
  • Legal chart documentation and denied claims
  • Credentialing and re-credentialing processes
  • Properly coding dental procedures overview
  • Dental Office Toolkit (DOT) overview
  • Marketing ideas

This course is appropriate for your entire staff, from front desk schedulers, treatment coordinators and billing coordinators to dentists, assistants and hygienists. Learn how to make the most of your practice’s most important asset—your team!

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TERRI HERROD WILSON
RDA, CDA, CDPMA, CDP, FADAA

Professional Relations Network Representative,
Delta Dental of Tennessee

Terri specializes in dental billing and coding, medical cross coding, dental practice management, team building, effective communication and motivational speaking, patient communication and education, office protocols, policies and procedures, treatment planning, case presentation training, and scheduling techniques.