For more prompt processing of your claims, we recommend you submit claims through the Dental Office Toolkit (DOT) or other electronic clearinghouses. If you do not currently have a DOT account and are interested in setting one up, click here. We have several DOT tutorials on our website, including one that provides step-by-step instructions on submitting a claim. If you need direct assistance with DOT, contact Toolkit support at 1-866-356-0301.
All patient information, including benefits and eligibility, pretreatment estimates and more, is available in DOT as well as through our interactive voice response and faxback services at 1-800-223-3104.
Please note we are temporarily making allowances for teledentistry. Unless there is a specific exclusion per a group contract, Delta Dental of Tennessee will benefit D0140 (Problem Focused Examination) whether provided in a dental office or virtually, effective March 20, 2020, until further notice.
Regarding the spread of the coronavirus, we encourage you to access these resources:
Infectious Diseases: 2019 Novel Coronavirus (American Dental Association)
Coronavirus Frequently Asked Questions (American Dental Association)
SARS-Co V-2, the cause of COVID-19 (Environmental Protection Agency)