At Delta Dental of Tennessee, we are continuously monitoring the COVID-19 pandemic. Our number one priority is the safety and well-being of our employees, clients, families, and the communities in which we live and work. You can access information about your benefits, claims, or more, using our secure Consumer Toolkit, Benefit Manager Toolkit, and Dental Office Toolkit here on our site or by calling Customer Service, toll-free, at 1-800-223-3104. Our Client Services Representatives are available to assist you Monday-Friday 7 a.m.-5 p.m., central time, and our interactive voice response system is available 24/7. 

Explanation of Benefits

Explanation of Benefits

An Explanation of Benefits (EOB) is a document that Delta Dental may send you after you receive dental treatment. This document will explain what procedures were covered under your benefits plan, as well as any procedures that might not have been covered, and why they were not covered.

An EOB will provide you with the information you need, including: 

  • Dental services performed (procedure description)
  • Dentist fees
  • Delta Dental’s payment
  • Your required payment
  • Coordination of benefits information, if applicable
  • Annual maximums used in the current benefit year

EOBs are mailed directly to you, except when you do not owe a balance. If you do not owe a balance on the cost of your dental procedure, you can access a copy of your EOB online using the Consumer Toolkit.

GO GREEN! By signing up for electronic delivery of EOBs through the Consumer Toolkit, you can stop delivery of paper EOBs.

If you have questions about an EOB, give us a call at (800) 223-3104.